Privacy policy

Last Updated: May 6, 2026

At Luoxy Skincare (“we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information
- Order history
- Account login details
- Communications with customer support

We may also automatically collect certain information when you use our website, including:

- Browser type
- Pages visited
- Referral sources
- Shopping behavior and interactions

How We Use Your Information

We use your information to:

- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website, products, and customer experience
- Prevent fraud and unauthorized transactions
- Personalize your shopping experience
- Send promotional emails and marketing communications (you may unsubscribe at any time)
- Comply with legal obligations

Payments

All payments are processed securely through trusted third-party payment providers. We do not store your full payment card information on our servers.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and support marketing efforts.

Cookies may help us:

- Keep items in your cart
- Understand customer behavior
- Improve site performance
- Deliver relevant advertisements

You may disable cookies through your browser settings; however, some parts of the website may not function properly.

Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

- Payment processors
- Shipping carriers
- Analytics providers
- Email and marketing platforms
- Fraud prevention services
- Customer support tools

These third parties are only permitted to use your information as necessary to provide services on our behalf.

We may also disclose information if required by law or to protect our rights, customers, or business.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you promotional emails regarding products, offers, and updates.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to:

- Fulfill orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our policies

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

- Access your data
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Request a copy of your data

To exercise any privacy rights, please contact us at:

support@luoxy.com

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we learn that personal information from a child has been collected, we will take appropriate steps to delete it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies separately.

International Users

If you access our website from outside the United States, please note that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

By using our services, you consent to such transfers.